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Real Estate
MERN Stack
Mobile
Tenant Self-Service Portal
A property management company managing multi-family housing was overwhelmed with tenant phone calls for maintenance, payments, and lease inquiries. We built a self-service portal and React Native mobile app that digitized all tenant interactions.
Client:Property Management Company (USA)
Duration:10 weeks
Team:2 Developers + Designer
Key Results
70%
Fewer Phone Calls
Online
Rent Collection
Digital
Lease Signing
92%
Tenant Adoption
The Challenge
What We Were Up Against
Property managers received 200+ phone calls daily for routine requests — maintenance issues, payment questions, lease renewals — leaving no time for strategic operations.
Key Pain Points
- 1200+ daily phone calls for routine requests
- 2Paper-based maintenance tracking with no status visibility
- 3Check-based rent collection with 25% late payment rate
- 4Manual lease renewal process taking weeks
The Solution
How We Solved It
Created a tenant self-service web portal and React Native mobile app enabling online rent payments, digital maintenance requests with photo uploads, electronic lease signing, and community announcements.
Our Approach
- 1Tenant portal development
- 2React Native mobile app
- 3Payment gateway integration
- 4Digital document signing
Key Features Built
- Online rent payment via ACH/card
- Maintenance requests with photo and status tracking
- Digital lease signing with DocuSign
- Community announcements and notifications
Technology Stack
R
React
Tenant portal
R
React Native
Mobile app
N
Node.js/Express
API backend
S
Stripe/ACH
Payment processing
D
DocuSign API
Digital signatures
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