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Analytics
Python
AI & Automation
React
Voice Analytics Platform Engineering
VoiceBase, a voice analytics company processing millions of customer calls (later acquired by LivePerson), needed experienced software engineers to accelerate product development. We provided a senior software engineer and software architect.
Client:VoiceBase (acquired by LivePerson)
Duration:3 months
Team:2 engineers
Key Results
40%
Faster Development
2x
Pipeline Throughput
50%
Faster API Response
0
Production Incidents
The Challenge
What We Were Up Against
VoiceBase was growing faster than hiring could keep pace. Their complex AI-powered voice analytics required sophisticated engineering for processing millions of customer calls with high accuracy.
Key Pain Points
- 1Rapid growth outpacing hiring
- 2Complex AI-powered voice analytics requiring sophisticated engineering
- 3Feature backlog growing with customer requests
- 4Technical debt needing attention while shipping new features
- 5Difficulty finding engineers with AI/ML and voice processing experience
The Solution
How We Solved It
We provided a senior software engineer ($42/hr) and software architect ($49/hr) who integrated seamlessly with VoiceBase's team, contributing to the voice processing pipeline, API development, and ML integration.
Our Approach
- 1Direct team integration with daily standups
- 2Full code ownership and production deployments
- 3Pair programming with client engineers
- 4Transparent time tracking and weekly reports
- 5Quality-focused with comprehensive testing
Key Features Built
- Voice processing pipeline optimization
- RESTful API development with webhooks
- Customer-facing analytics dashboard
- Sentiment analysis model integration
- Keyword extraction and categorization
- Infrastructure and CI/CD improvements
Technology Stack
P
Python
Primary backend language
T
TensorFlow/PyTorch
ML model integration
R
React
Customer dashboard frontend
A
AWS
Cloud infrastructure
"The engineers from Datamart integrated seamlessly with our team. They understood our product deeply and contributed like full-time employees, not contractors."
Engineering Manager
VoiceBase
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